Refund Policy

1. Eligibility

You may request a refund for your first purchase within 7 calendar days after purchase if you have used no more than 20% of the total plan allowance.

This policy applies to first purchases only. It does not create a right to a refund where the eligibility conditions below are not met.

2. How to Request a Refund

Email support@chatsrs.com from the email address registered to your ChatSRS account. Include your registered email address, order ID, purchase date, and reason for the request.

3. Review and Timing

We will reply to a complete refund request within 2 business days. If approved, we will initiate the refund within 5 business days.

A refund is returned to the original payment method. PayPal refunds are initiated through PayPal's original refund flow. WeChat Pay and Alipay refunds are handled manually within the same stated timing. The time for funds to appear in your account may also depend on the payment provider.

4. Effect of a Refund

When a refund is approved, any unused entitlement associated with the refunded order ends.

5. Exclusions

Refunds are not available for fraud, chargebacks, duplicate refund requests, violations of these Terms of Service, requests outside the 7-day window, or purchases that exceed the 20% usage threshold.

6. Contact and Changes

For refund questions, contact support@chatsrs.com. We may update this Refund Policy by publishing an updated version with a revised effective date.